Refund and Return Policy for DiscountShop

At DiscountShop, we are dedicated to providing our customers with the highest quality supplements and an exceptional shopping experience. We understand that sometimes you may need to return an item, and we have established a comprehensive return and refund policy to facilitate this process. This policy complies with international consumer protection laws to ensure fair treatment and transparency.

Initiating a Return

To initiate a return or request a refund, please follow these steps:

1. Contact Us: Send an email to our team at [email protected] detailing your request.
2. Instructions and Return Label: Our team will respond with detailed instructions and a printable return label.
3. Free Return Shipping: Use the provided label to post the item back to us at no cost.
   

Refund Only

• No Exchanges: We only offer refunds; we do not exchange products. If you would like a different product, please wait for your refund to be processed and then place a new order.
  

Eligibility for Return

To be eligible for a return, the following conditions must be met:

• Unused and Original Condition: Items must be unused and in the same condition that you received them, including the original packaging.
• Proof of Purchase: Include the original receipt or proof of purchase with your return.
• Return Shipping Costs: Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
  

Timeframe for Returns

• 30-Day Window: Customers can initiate a return within 30 days of purchase. Items bought more than 30 days ago are not eligible for return.
  

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us immediately. We will work with you to resolve the issue as quickly as possible, whether that involves issuing a replacement, refund, or other solutions.

Refund Process

• Inspection and Notification: Once we receive your returned item, we will inspect it and notify you of the receipt and status of your refund.
• Processing Time: The processing time for refunds is approximately 15 days after we receive and inspect the returned item.
• Refund Method: Refunds will be issued to the original payment method used for the purchase.

Compliance with International Laws

This policy complies with international consumer protection laws, including:

• EU Consumer Rights Directive: Provides a minimum of 14 days for returns.
• FTC Regulations (USA): Ensures a clear and conspicuous refund policy.
• Competition Bureau Guidelines (Canada): Adheres to consumer protection standards.
  

Additional Information

• Taxes and Duties: Refunds do not include any taxes, duties, or shipping fees paid on your original order.
• Contact Information: For any further queries or assistance, please contact our customer support at [email protected].
  

If you have any questions about our return and refund policy, or if you need assistance with a return or exchange, please don’t hesitate to contact us at [email protected] or +44 744856-5544. Our customer service team is here to assist you.
By making a purchase from Official Discount Shop, you agree to abide by the terms of our return and refund policy. We appreciate your understanding and cooperation. Thank you for choosing us for your shopping needs!